Things not quite right?

Return Request

Things not quite right? All good! We know that sometimes an item may not fit or be right. If you're not 100% satisfied with your purchase, you can return your item(s) within 60 days of the date of delivery and we will be happy to provide you with a store credit or refund if you meet the below return conditions.

Terms

To be eligible for a return, please make sure that:

  • The product was delivered in the last 60 days
  • The product is in its original packaging
  • The product isn't used or damaged You obtained a Return Merchandise Number (RMN) from us

Merchandise Number

To obtain a Return Merchandise Number (RMN), please complete the form at the bottom of this page.

We will email you a return label within 1-24hrs.

$14 Flat Rate Shipping

Dispatched within 24hrs! We deliver right to your door, from our local warehouse in Melbourne, Australia. You'll be provided with a tracking number once your Subpod is dispatched.

60 Day Satisfaction Guarantee

We know you'll love Subpod – that's why it comes with a 60 day satisfaction period. Use your Subpod in your backyard and return it if you're not happy to us within 60 days for a full refund.

Simple Returns Process

In the unlikely event that you'll need to return your Subpod within 60 days, the process is incredibly easy. Our customer service team will provide you with a return shipping label and guide you through the process.