Customer Success Superstar

Subpod is the world’s best composting solution.  

Our customers are from 29 countries and counting. We love natural systems and are excited to be part of the circular and new economy. This is your opportunity to join a team of highly motivated peers who want to be part of the solution in a big way.

As part of our customer success team, you will be ​​responsible for delivering timely, accurate, and thoughtful responses to our users’ questions and requests on social media, emails, answering phone calls, as well as responding to our online composting community members and helping keep our fast-paced growth on track.

What you will be doing:

  • Deliver timely, accurate, and thoughtful responses to our users’ questions and requests on social media.
  • Responding to customer-generated posts, phone calls and live chat.
  • Responding to user posts, questions and content on our Grow Hub composting community.
  • Maintaining and managing customer relationships and expectations.
  • Maintaining Federal Grow Hub retail space and assisting customers
  • Identify and escalate issues appropriately to ensure a timely response to emerging trends and opportunities.
  • Research and problem-solve to determine the right solutions for customers and think proactively.
  • Identifying and communicating potential influencers and content partnerships.
  • Be understanding, utilise active listening, patience, empathy, and kindness to customers and teammates.

You have the ability to demonstrate high capability in the following areas:

Communication: knowing who, what, when, where, how, and why and acting effectively as a representative of Subpod.

Organisation: from your email inbox habits, to your time management, to the information you juggle about people, teams, customers and products and the ability to keep our Federal Grow Hub looking great!

Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Subpod and our customers.

Problem-Solving: acting creatively in response to challenges both in and out of your control.

Drive: proactive attitude that stays a step ahead of customer and company needs.

Teamwork: taking great pride in successful collaboration and outcomes achieved together.

Judgment: keen sense for decision-making and prioritisation.

Who you are:

  • You will be working full time from Growhub, our headquarters in Federal.
  • You are comfortable using or being trained in online communication and CRM platforms such as Gorgias, Monday, etc.
  • You have a passion to help customers learn, and compassion for the ones who feel lost, confused, or frustrated.
  • You display optimism and have a positive written tone.
  • You have amazing soft skills: you are kind, courteous and always willing to go the extra mile for our customers
  • You have a proven ability to answer customer questions and comments on social channels.

Hours:

This is a full-time role, but could consider part-time for the right person.

$14 Flat Rate Shipping

Dispatched within 24hrs! We deliver right to your door, from our local warehouse in Melbourne, Australia. You'll be provided with a tracking number once your Subpod is dispatched.

60 Day Satisfaction Guarantee

We know you'll love Subpod – that's why it comes with a 60 day satisfaction period. Use your Subpod in your backyard and return it if you're not happy to us within 60 days for a full refund.

Simple Returns Process

In the unlikely event that you'll need to return your Subpod within 60 days, the process is incredibly easy. Our customer service team will provide you with a return shipping label and guide you through the process.