Customer Success Manager

About Us:

Subpod is a fast-growing eCommerce business based at our Beautiful Growhub HQ in Federal NSW, 20 minutes from Byron Bay.

We began with a simple idea: make composting a part of everyday life. We believe that if we can do that, we can teach people to love the soil their food comes from, and make the world a little bit better together.

Why Join Us?

Subpod is the world’s best composting solution.  

Our customers are from 29 countries and counting. We love natural systems and are excited to be part of the circular and new economy. This is your opportunity to join a team of highly motivated peers who want to be part of the solution in a big way.

What you will be doing:

  • Collaborate with product development, logistics & marketing teams to continuously improve the product and the customer experience.
  • Leadership: This includes hiring for the customer success team and monitoring the performance of the CS team, using metrics and data analysis to identify areas for improvement and ensure high levels of productivity and customer satisfaction.
  • Reporting: Prepare and present regular reports to senior management on customer service operations & faults, including metrics, trends, and performance analysis.

Who you are:

  • You are comfortable using online communication and CRM platforms such as Gorgias, Monday, etc.
  • You have a passion to help customers learn, and compassion for the ones who feel lost, confused, or frustrated.
  • You are organised and love implementing procedures and systems to optimise effiency in the CS team

Perks:
🌱ESOP (employee share options) on the table for the right candidate

🌱Supportive and collaborative working environment with a small team of like-minded individuals

🌱 The chance to have a significant impact on one of the fastest-growing global sustainable lifestyle companies in an exciting growth phase

🌱100% discount on our full range, so you can live the Subpod lifestyle

🌱Team lunch provided every day - straight from the Growhub Gardens 🌱🌱
 

Hours:

38hrs p.w
Monday to Friday

Working at Growhub HQ in Federal.

 

$14 Flat Rate Shipping

Dispatched within 24hrs! We deliver right to your door, from our local warehouse in Melbourne, Australia. You'll be provided with a tracking number once your Subpod is dispatched.

60 Day Satisfaction Guarantee

We know you'll love Subpod – that's why it comes with a 60 day satisfaction period. Use your Subpod in your backyard and return it if you're not happy to us within 60 days for a full refund.

Simple Returns Process

In the unlikely event that you'll need to return your Subpod within 60 days, the process is incredibly easy. Our customer service team will provide you with a return shipping label and guide you through the process.